1. How SmartKem Collects Information
Where applicable, we indicate whether and why you must provide us with Personal Information, as well as the consequences of failing to do so. If you do not provide Personal Information when requested, you may not be able to benefit from our Services if that information is necessary to provide you with the service or if we are legally required to collect it.
1.1 Personal Information Provided by You
Registration, Orders, and Other Information You Provide
We collect your information, including your sign-in credentials, name, email address and phone number, when you complete an order form, register to use our Services, request that we contact you or provide additional information to you, or attend an event. Some of our pages (such as those accepting job applications) utilize framing techniques to serve content from our partners while preserving the look and feel of our Sites. Please be aware that you are providing your Personal Information to these third parties and not to SmartKem.
If you contact us directly, such as to request information or access to the Services, or for Customer Support, we may receive additional information about you, such as your contact information and the contents of your communication. We may receive information when you complete a form on our Sites.
Third Party Account Credentials
In order to use certain SmartKem Services, you may provide SmartKem with credentials that grant access to third party websites and services, such as your developer or advertising account credentials.
1.2 Information We Collect When You Use the Services
We receive information about your device, including IP address, web browser type, operating system version, mobile device model, device manufacturer and model, language codes, your Internet Service Provider (ISP), unique device identifiers.
We automatically receive information about your interactions with our Services, like the pages or other content you view, the dates and times of your interactions, the searches you conduct, how often you use our Services, where you downloaded the application from.
We may infer your location from information we collect (for example, your IP address indicates the general geographic region from which you are connecting to the Internet). We may use location information to provide you with features, notifications, marketing, or other content that is influenced by your location (such as showing you the Services in your local language).
Cookies and Similar Technologies
We partner with third parties to manage our advertising on other sites. Our third-party partners may use technologies such as cookies to gather information about your activities on this website and other sites in order to provide you advertising based upon your browsing activities and interests. Some of our advertising partners are members of the Network Advertising Initiative or the Digital Advertising Alliance. If you do not wish to receive our personalized ads, please visit their opt-out pages to learn about how you may opt out of receiving personalized ads from member companies (or if located in the European Union, click here). Please note this does not opt you out of being served ads. You will continue to receive generic ads.
1.3 Information We Obtain From Third Parties
We may receive information about you from our third-party partners, such as business or marketing partners. We may combine this information with the other information we collect about you to provide more useful information to you regarding our services. This information may include, for example, your name, address, and billing information. We also receive information when you register through a SmartKem partner (e.g., a partner who co-hosts an event, webinar, or whitepaper).
2. How SmartKem Uses Information
SmartKem will use information, including Personal Information, for the following purposes:
Providing the Service
We use your information to provide, enhance, improve, and personalize our Services.
We will use your information to understand and analyze how you use our Services.
Marketing and Advertising
We will use your information for marketing purposes, such as contacting you about SmartKem products and services, providing you with promotional materials that may be useful, relevant, valuable or otherwise of interest to you. We use Personal Information that we collect in connection with the Services, such as your location and your activities on the Services, to determine whether SmartKem may wish to contact you in order to offer you SmartKem services and to facilitate the delivery of advertisements. We may send you (a) information about topics or content that we think may interest you, or (b) updates about the latest developments or features on the Services. We also may send push notifications to your device and a newsletter or similar materials to the email address you provide to us if you subscribe to receive such a newsletter
SmartKem will use your information to communicate with you, including to respond to your inquiries and to send emails to an email address you provide to us for customer-service or technical-support purposes.
If you are located in the European Economic Area, we only process your Personal Information based on a valid legal ground, including when:
- You have consented to the use of your Personal Information, for example, to receive marketing communications. You may withdraw any consent you previously provided to us regarding the processing of your Personal Information, at any time and free of charge. We will apply your preferences going forward and this will not affect the lawfulness of the processing before your consent withdrawal;
- We need your Personal Information to provide you with the Services, including for account registration, or to respond to your inquiries;
- We have a legal obligation to use your Personal Information; and
- We or a third party, have a legitimate interest in using your Personal Information. In particular, we have a legitimate interest in using your Personal Information to conduct business analytics, and otherwise improve the safety, security, and performance of our Services.
3. How SmartKem Discloses Information
We may share your information with our vendors, service providers, and other third parties that perform services on our behalf.
SmartKem may work with and share your Personal Information with our third party advertising partners to provide you with advertisements regarding SmartKem Services. For more information about our advertising and marketing practices and those of the third-party advertising partners, see the Cookies and Related Technologies section above.
As Required by Law and Similar Disclosures
We may disclose information about you: (i) if we are required to do so by law, regulation, or legal process, such as a court order or subpoena; (ii) in response to requests by government agencies, such as law enforcement authorities; (iii) when we believe disclosure is necessary or appropriate to protect against or respond to physical, financial or other harm, injury, or loss to property; or (iv) in connection with an investigation of suspected or actual unlawful activity.
Merger, Sale, or Other Asset Transfers
SmartKem may disclose your Personal Information to a potential or actual acquirer, successor, or assignee as part of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in bankruptcy or similar proceedings).
SmartKem may further disclose your Personal Information with your consent.
4. Data Retention
We take measures to delete your Personal Information or keep it in a form that does not permit identifying you when this information is no longer necessary for the purposes for which we process it, unless we are required by law to keep this information for a longer period or to, or such information is necessary to resolve disputes and enforce our agreements. When determining the retention period, we take into account various criteria, such as the type of products and services requested by or provided to you, the nature and length of our relationship with you, possible re-enrolment with our products or services, the impact on the services we provide if we delete some information from or about you, mandatory retention periods provided by law and the statute of limitations.
5. Commitment to Security
SmartKem employs a variety of security technologies and procedures designed to help prevent unauthorized disclosure of, access to and use of Information that SmartKem collects or receives. However, SmartKem cannot guarantee the security of your Information.
6. Children’s Privacy
We do not knowingly collect, maintain, or use Personal Information from children under 16 years of age, and no part of the Service is directed to children under the age of 16. If you learn that your child has provided us with personal information without your consent, then you may alert us at firstname.lastname@example.org. If we learn that we have collected any Personal Information from children under 16, then we will promptly take steps to delete such information.
7. Do Not Track
Some web browsers incorporate a “Do Not Track” feature. Because there is not yet an accepted standard for how to respond to Do Not Track signals, our website does not currently respond to such signals.
8. Your Rights and Choices
Upon request, SmartKem will provide you with information about whether we hold any of your Personal Information. You can update or correct Personal Information (e.g., your email address) by accessing your account. You can also access or rectify your information by reaching out to us at email@example.com. You can delete your information by sending an email to firstname.lastname@example.org with your first name, last name, and the respective email addresses you would like for us to delete.
To opt-out of receiving our newsletters or marketing emails, you can follow the unsubscribe instructions included in the email communications you receive, access the email preferences in your account settings page, or contact us at the above email address. Please note that we have the right to reject deletion requests that are unduly burdensome or repetitive or that cannot be honored in light of legal obligations or ongoing disputes, or where retention is necessary to enforce our agreements or protect our or another party’s rights, property, safety, or security.
If you are located in the European Economic Area or Switzerland, you may have the right to exercise your right to data portability to easily transfer your Personal Information to another company. In addition, you may also have the right to lodge a complaint with a supervisory authority such as the Information Commissioner's Office, including in your country of residence, place of work or where an incident took place.
9. How to Contact Us
Manchester Technology Center, Hexagon Tower,
Delaunays Road, Blackley,
Manchester, M9 8GQ UK
+44 (0)161 721 1514